REFUND & RETURN POLICY

At FASHIENT, we want every customer to have a smooth and satisfactory shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Customized & Personalized Products

Customized and personalized products are made specifically according to the customer's selected design, text, image, logo, size, colour, placement, or other customization instructions.

Therefore, customized or personalized products are non-returnable and non-refundable, except in cases where:

• The product is received damaged or defective.

• An incorrect product has been delivered.

• The customization or printing is materially different from the customization details submitted and approved with the order due to an error on our part.

• The product has a manufacturing defect.

A return or refund will not be accepted for customized products due to change of mind, incorrect size selection, incorrect information or spelling provided by the customer, or dissatisfaction with a design that was produced according to the details submitted by the customer.

Customers are requested to carefully check all customization details, spelling, images, sizes, colours and other information before placing the order.

2. Non-Customized / Regular Products

For eligible non-customized products, customers may request a return within 7 days of delivery.

To qualify for a return:

• The product must be unused and unworn.

• It must not have been washed, altered or damaged after delivery.

• All original tags and packaging should be intact.

• The product should be returned in its original condition.

Products showing signs of use, washing, alteration, stains, perfume, damage or improper handling may not be eligible for return or refund.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or wrongly customized product, please contact FASHIENT as soon as possible after delivery.

To help us verify and resolve your claim quickly, customers are strongly advised to record a clear, continuous unboxing video while opening the package for the first time.

The video should:

• Start before the shipping package is opened.
• Clearly show the sealed package and shipping label.
• Show the complete opening/unboxing process without cuts or edits.
• Clearly show the product received.
• Clearly capture any damage, defect, incorrect item, missing item, or customization/printing issue.

When submitting a complaint, please provide:

• Your order number
• Clear photographs of the product and issue
• The original unboxing/opening video, where available
• A brief description of the problem

An unboxing video can serve as important supporting evidence, particularly for claims involving damaged products, incorrect products, missing items, or issues that are visible when the package is first opened.

FASHIENT will review the information and evidence provided. If the claim is verified and eligible under this policy, we may offer a replacement or refund, as appropriate.

Customers are strongly advised to record a clear, continuous unboxing video while opening the package for the first time.

The video should begin before the sealed package is opened and should clearly show the package, shipping label, complete unboxing process, product received, and any visible issue.

The unboxing video may be required as supporting evidence to verify claims relating to:

• Damaged or defective products
• Incorrect products
• Missing items
• Incorrect customization or printing
• Other issues visible at the time of opening the package

Customers should also retain the original packaging and shipping label until the issue has been resolved.

After reviewing the order details and supporting evidence, FASHIENT will determine eligibility for a replacement or refund in accordance with this Refund & Return Policy.

4. Size & Color

Customers are requested to check the applicable size chart carefully before ordering.

For customized products, returns or refunds will not be provided if the customer selected an incorrect size while placing the order.

Please note that actual product colors may vary slightly from those displayed on a phone, computer or other screen due to screen settings, lighting and photography. Minor color variations will generally not be considered a defect.

5. Custom Design & Image Quality

Customers are responsible for ensuring that images, logos, text and other content uploaded for customization are correct and of suitable quality.

Low-resolution or poor-quality images may affect the final printing quality. FASHIENT will not be responsible for quality issues resulting directly from low-resolution, blurred or otherwise unsuitable files supplied by the customer.

6. Order Cancellation

Customized orders may enter production shortly after an order is confirmed.

Once customization or production has started, a customized order cannot be cancelled, modified or refunded.

If you need to request a cancellation or modification, please contact us immediately after placing the order. We will try to assist you if production has not yet started.

7. Return Approval

Please do not send any product back without contacting FASHIENT and receiving return instructions.

Returns sent without prior approval may not be accepted.

Once your request has been reviewed, our team will provide further instructions if the product is eligible for return.

8. Refund Processing

Once an eligible return or refund request has been approved, the refund will be initiated to the applicable/original payment method.

Approved refunds are generally processed within 7–10 business days.

After we initiate the refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway or payment method.

9. Shipping Charges

Original shipping charges, where applicable, may be non-refundable unless the return is due to a damaged, defective or incorrect product supplied by FASHIENT.

Return shipping responsibility will depend on the reason for the return and will be communicated when the return request is approved.

10. Non-Returnable Items

The following products are generally not eligible for return or refund:

• Customized or personalized products, except where defective, damaged or incorrect

• Products that have been worn or washed

• Products damaged after delivery due to misuse or improper handling

• Products without original tags or packaging, where applicable

• Products altered by the customer

• Products returned without authorization

• Products where incorrect customization information was provided by the customer

11. Contact Us

For any return, refund, replacement or order-related issue, please contact the FASHIENT customer support team.

When contacting us, please include your order number and relevant photographs/videos so that we can resolve your request quickly.

FASHIENT
Website: FASHIENT.COM
WhatsApp / Customer Support: +91 84482 28185

We reserve the right to review each return, replacement and refund request based on the circumstances of the order and applicable law.